How can I reach you?

You can always write to us with any queries you might have at contact@smokeinc.in or call us at +91 9830732570. 
You can also get in touch with us at our registered address: 89/1A Bondel Road. Kolkata 700019 

How old should I be to attend an event?

Well, each event has an age limit specified in the terms and conditions (T&C). Make sure you read the event description and T&C before booking your tickets.

Can I transfer my ticket to someone else?

We're sorry but tickets for events are not transferable. 

I was not able to attend the live event. Can I get access to the recording of the event?

The content of the event is exclusive to all attendees who watch the event live. Hence, we will be unable to share the recording of the event.

My money was debited but I have no tickets

If your tickets were booked successfully, you can find the booking details on smokeinc.in/events, by heading to your profile section and clicking on tickets. 

In case you are unable to find your booking details on your profile section, then we would request you to 
send us your registered email ID and mobile number used while making the booking to contact@smokeinc.in

Please note, application of Ad-Block, may cause an interruption while making bookings on smokeinc.in

Do I have to print the ticket?

 You can show us the e-ticket (that we emailed you) on your phone ) after you booked your ticket. 

The refund has still not been credited to my account

Depending on each bank's policy, the refund can take up to 7-15 working days to take effect. In case you do not receive the amount at the end of the stated time period, write in to contact@smokeinc.in with your booking details and we will sort it out.